Discuss the customer’s role as a productive resource for the firm. Describe a time when you played this role. What did you do and how did you feel? Did the firm help you to perform your role effectively? How?

Answers

Answer 1

Answer:

A. Customers play important productive roles especially in the creation and delivery of some repeatable services. The roles a customer plays "as a productive resource for the firm" include:

1. The customers act as some partial employees in enhancing the productivity of the firm.

2. The customers contribute to the organization by supplying their valuable time, effort, ideas, and other resources.

3. Without customers playing productive roles, some services cannot be provided to them.  Sometimes, the customers actively serve themselves.  A typical example is at restaurants and other self-service firms.

4. Customers suggest valuable solutions to resolve some product and service problems.

B. At shopping malls, and even calling for the services of a plumber or electrician,the customer serves in many ways.  She pushes the trolley around to pick the goods she requires and afterward, pushes them to the cashier for payment.  She helps the plumber or electrician with repair materials or make suggestions on how to solve repair problems.

C. The customer sometimes feel that the plumber or electrician would mess up the repairs without their thoughtful input.

D. Some firms help the customer to perform this role as "a productive resource" when they provide serviceable trolleys for shopping or when they send in some respectful and competent repair people, who dress decently without oozing some offending odor.

 

Explanation:

It is only some discourteous firms that do not recognize that their customers play an important role as a productive resource.  For some service organizations, their services cannot be consummated without the active participation of the customer.  It is, therefore, imperative that firms help their customers to perform this role effectively and efficiently.


Related Questions

The general role of marketing in our private enterprise system is to link

Answers

Answer:

The general role of marketing in our private enterprise system is to coordinate.... In effect, marketing serves as the connecting link, or bridge, between producers and consumers. Selling, distribution, and pricing are marketing functions.

Explanation:

hope this helps you.

Prior to the write off of a $1,200 customer account, Jeffrey Company had the following account balances. Accounts Receivable: $65,500 and Allowance For Doubtful Accounts: $2,400. The net realizable value of the Accounts Receivable before and after the write-off was: Select one: a. Before After $63,100 $61,900 b. Before After $63,100 $65,500 c. Before After $63,100 $63,100 d. Before After $63,100 $60,700

Answers

Answer:

c. Before After $63,100 $63,100

Explanation:

the net realizable value of accounts receivable before the write off = $65,500 - $2,400 = $63,100

the journal entry to record the write off:

Dr Allowance for doubtful accounts 1,200

    Cr Accounts receivable 1,200

Since the write off is covered by the allowance account (the balance of the allowance account = $2,400 - $1,200 = $1,200), it will not affect the net realizable value of accounts receivable.

The Corner Bakery has a bond issue outstanding that matures in 7 years. The bonds pay interest semi-annually. Currently, the bond prices are quoted at $1014 per $1000 of face value and carry a 9% coupon. What is the firm's after-tax cost of debt if the tax rate is 30%?

Answers

Answer:

0.0611 or 6.11%

Explanation:

The computation of the after tax cost of debt is shown below:

But before that we have to determine the yield to maturity

Given that

NPER = 7 × 2 = 14

PV = $1,014

FV = $1,000

PMT = $1,000 × 9% ÷ 2 = $45

The formula is shown below:

= RATE(NPER;PMT;-PV;FV;TYPE)

After applying it, the yield to maturity is

= 4.3643%  × 2

= 8.72851%

Now After Tax Cost of Debt is

= 0.0872851 × ( 1 - 0.30)

= 0.0611 or 6.11%

What effect will lowering the estimate for the allowance for doubtful accounts have on the company's net income and Blair's bonus

Answers

Question Completion:

Anton Blair is the manager of a medium-size company. A few years ago, Blair persuaded the owner to base a part of his compensation on the net income the company earns each year. Each December he estimates year-end financial figures in anticipation of the bonus he will receive. If the bonus is not as high as he would like, he offers several recommendations to the accountant for year-end adjustments. One of his favorite recommendations is for the controller to reduce the estimate of doubtful accounts.

Answer:

The effect of lowering the estimate for the allowance for doubtful accounts on the net income of the company is the increased net income resulting from reduced bad debt expense.

The effect of lowering the estimate for the allowance for doubtful accounts on Blair's bonus is the increased bonus since his bonus is based on the increased net income.

Explanation:

Blair's practice is unethical and selfish.  The accountant should never comply with such directive as it does not protect the interests of the stockholders.  Rather, she should explain the implications of such practice clearly to Blair.

________ is called the first management function because all other management functions depend on it.

Answers

Answer:

planning

Explanation:

management function can be regarded as those functions that are needed in the organization for execution as well as acheiving the goals of the organization.

functions of managements that are needed for acheiving of organizational goals are;

✓planning

✓organizing

✓ leading

✓controlling.

It should be noted that planning called the first management function because all other management functions depend on it. Planning Helps to define the organizational goals, how the resources will be utilized, it helps to meet the objectives of the goals by looking into the future of the organization.

According to the theorems of Dow Theory, the ideal market structure consists of a. an uptrend, top, downtrend and bottom b. a series of higher highs and higher lows c. a trend that is confirmed by the Advance / Decline Line d. Declining volume throughout a pattern

Answers

Answer:

According to the theorems of Dow Theory, the ideal market structure consists of

a. an uptrend, top, downtrend and bottom.

Explanation:

The theorems of Dow theory are the ideal market pictures of stock movement.  This Dow financial theory says that the market is in an upward trend or downward trend because of averages.  Understanding the Dow Theory enables traders to benefit from spotting and exploiting trends in the market.

What is the present value of a four-year annuity of $100 per year that makes its first payment 2 years from today if the discount rate is 9

Answers

Answer:

$297.22

Explanation:

Present value is the sum of discounted cash flows

present value can be calculated using a financial calculator

Cash flow in year 1 = 0

Cash flow each year from year 2 to 5 = 100

I = 9%

Present value = $297.22

To find the PV using a financial calculator:

1. Input the cash flow values by pressing the CF button. After inputting the value, press enter and the arrow facing a downward direction.

2. after inputting all the cash flows, press the NPV button, input the value for I, press enter and the arrow facing a downward direction.

3. Press compute

he Lo Sun Corporation offers a bond with a current market price of $1,029.75, a coupon rate of 8 percent, and a yield to maturity of 7.52 percent. The face value is $1,000. Interest is paid semiannually. How many years is it until this bond matures

Answers

Answer:

8.5 years

Explanation:

The first point  that is worthy of note here is that the bond's interest is paid on a semiannual basis , hence, the number of semiannual periods before maturity is computed below using Excel nper function:

=nper(rate,pmt,-pv,fv)

rate=semiannual yield to maturity=7.52%*6/12=3.76%

pmt=semiannual coupon=face value*coupon rate*6/12=$1000*8%*6/12=40

pv=current market price=$1,029.75

fv=face value=$1000

=nper(3.76%,40,-1029.75,1000)

nper=17

number of years until maturity=17/2=8.5 years

Problem solving is best defined as what?

Answers

Explanation: The clinic nurse understands that problem solving is best defined as: Identifying the gap between "what is" and "what should be." The risk manager wants to evaluate the reasons for an increased number of falls on the rehab unit.

Answer:

its c

Explanation

g Long-run competitive equilibrium in an industry implies that no firm: Multiple Choice has an incentive to enter or exit the industry. is earning a normal profit. is earning accounting profits. is producing at the output level where price equals long-run average total cost.

Answers

Answer:

has an incentive to enter or exit the industry.

Explanation:

In a Long-run competitive equilibrium in an industry, no firm is earning abnormal profits but firms are earning normal profit or accounting profit. Also, there are no incentives to enter the industry as abnormal profits aren't earned in the industry. there are no incentives to leave because firms are earning normal profit

A firm obeys the least-cost rule by equating the ratios of marginal __________ product to the __________ price.

Answers

Answer:

Marginal product, factor

Explanation:

Least cost rule states that the level of production where there is least cost is when the ratio of labour marginal product to its price is equal to ratio of capital marginal product to its price.

The two factors that will be adjusted are labour and capital while maintaining a given level of output.

For example decision during a production cycle can be wether to hire staff on contract or permanent basis or wether to buy equipment or hire them.

The marginal cost and factor price of labour and capital needs to be equated to achieve least cost

Sue gets a total of 20 utils per week from her consumption of pizza and a totalof 40 utils per week from her consumption of yogurt. The price of pizza is $1per slice, the price of yogurt is $1 per cup, and she consumes 10 slices of pizzaand 20 cups of yogurt each week.
a. True
b. False

Answers

Answer:

The last part of the question is missing:

Sue is consuming the optimal combination of pizza and yogurt.

The answer is TRUE

Since Sue obtains 20 utils form consuming pizza and spends $10, her utility per dollar obtained from consuming pizza = 20 / $10 = 2 util per dollar.

Since Sue obtains 40 utils form consuming yogurt and spends $20, her utility per dollar obtained from consuming yogurt = 40 / $20 = 2 util per dollar.

Since she obtains the same number of utils per dollar from pizzas and yogurt, then she is consuming the optimal combination.

What types of information do we disclose to others when forming a relationship? (site 1)

Answers

Answer:

self disclosure

Explanation:

From the following information, calculate: a. Net sales c. Gross profit from sales b. Cost of merchandise (goods) sold d. Net income Given: Gross sales, $36,000; sales returns and allowances, $2,800; beginning inventory, $5,900; net purchases, $6,800; ending inventory, $5,200; operating expenses, $8,100.

Answers

Answer:

a. Net sales = $30,100

b Gross profit from sales = $22,600

c Cost of merchandize(goods sold) = $7,500

d Net income = $14,500

Explanation:

Please find attached solution to the above questions and answers.

g An increase in the minimum wage reduces the total amount paid to the affected workers if the price elasticity of

Answers

Answer:

demand is elastic

Explanation:

Price elasticity of demand measures the responsiveness of quantity demanded to changes in price of the good.

Price elasticity of demand = percentage change in quantity demanded / percentage change in price

If the absolute value of price elasticity is greater than one, it means demand is elastic. Elastic demand means that quantity demanded is sensitive to price changes.

If demand is elastic and minimum wage is increased, the demand for labour would fall. this would decrease the total amount of wages paid to workers


Pharell works in the Government and Public Administration career cluster. Physical fitness and patriotism are very important to
him and he would like to travel to new places around the world. Which career pathway would best suit Pharell?
O Planning
O Governance
O Revenue and Taxation
O National Security

Answers

Answer:

O National Security

Explanation:

The Government and Public Administration cluster is composed of people who assist in enforcing the law. The cluster includes people in military workers,  municipal clerks, and service clerks,

National security concerns the ability of a country to cater to its citizenry's protection and defense. Pharell liking for physical fitness and patriotism will make him a perfect fit for protecting the citizens and the country.

Answer:

Sorry im late but theyre right

Explanation:

Consider the following cash flow profile, and assume MARR is 15 percent/year. EOY NCF 0 $-105 1 $11 2 $11 3 $11 4 $11 5 $11 6 $11 a. What does Descartes' rule of signs tell you about the IRR(s) of the project? b. What does Norstrom’s criterion tell us about the IRR(s) of this project? c. What is the IRR(s) for this project? d. Is this project economically attractive?

Answers

Answer:

a. What does Descartes' rule of signs tell you about the IRR(s) of the project?

Descartes' rule of signs state that a project will have the same number of IRRs as the number of times its cash flows change of signs. In this case, there is only one change of sign, therefore, there is only one IRR.

b. What does Norstrom’s criterion tell us about the IRR(s) of this project?

Norstrom's criterion states that a project that has only one negative cash flow at the beginning and then has only positive cash flows, will have only one IRR.

c. What is the IRR(s) for this project?

-11.84%

d. Is this project economically attractive?

No, this project is definitely not economically attractive, you would lose money by investing in it.

Explanation:

EOY NCF

0 $-105

1 $11

2 $11

3 $11

4 $11

5 $11

6 $11

IRR = -11.84%

Lesco's is evaluating a project that has a different level of risk than the overall firm. This project should be evaluated:_______

a. Using the market beta.
b. Using the overall firm's beta.
c. Using a beta commensurate with the project's risks.
d. At the market rate of return.
e. At the T-bill rate of return.

Answers

Answer:

c. Using a beta commensurate with the project's risks.

Explanation:

As we know that for every kind of project the risk are differents also risk is different so the beta is also different as compared with the beta of the firm, beta of the market etc

So while evaluating a project that contains different level of risk so in this case the third option is appropriate and the same is to be considered

Hence, the c option is correct

reyes Company has a loss carryforward of $490,000 and an income tax rate of 20 percent. What journal entry they would use to record this?

Answers

Answer: Benefit Due to Loss Carryforward (Income Tax Expense)    $98,000

Explanation:

Loss carryforward = $490,000

Income tax percent = 20% =0.20

"Deferred Tax Asset" can be computed as:

Deferred Tax Asset =(Income tax percent ) x (Loss carryforward )

= 0.20 x ($490,000)

= $98,000

Journal entry:

Benefit Due to Loss Carryforward (Income Tax Expense)    $98,000

A stock person who is laid off by a department store because retail sales across the country have decreased is _______ unemployed. Multiple Choice structurally chronically cyclically frictionally

Answers

Answer: cyclically unemployed

Explanation:

Structural unemployment occurs when the workers do not have the necessary skills that are required for a particular job.

Chronic unemployment simply means an unemployment that has been for a long period of time.

Cyclical unemployment occurs due to fluctuation in the business cycle. When there's recession or decline on the economy, cyclical unemployment increases as there'll be reduction in demand for goods and services.

Frictional unemployment occurs when workers search for jobs. It's the time spent while one is unemployed looking for another job.

Based on the explanation, the answer is cyclically unemployed.

Do you think the government is concerned with human rights, worker production, or something altogether different?

Answers

Answer:

I think the government is not concerned with human rights nor worker production.

Explanation:

I dont think that the government is concerned with human rights since they aren't doing several anything to ensure the dignity of human life in several levels of government, from the most basic human right to the least important, we are for example not doing anything about the homeless people, or we are not ensuring free education for our youth, we as a country have a problem with studying college cause the educational system is one of the most expensives in the world, and caring for the worker production is also somethign that we are not doing cause for example not everyone has free healthcare like Canada or other countries have, so I do think the government is concerned about things that are completely different.

A preferred stock from Hecla Mining Co. (HLPRB) pays $3.10 in annual dividends. If the required return on the preferred stock is 6.10 percent, what is the value of the stock? (Round your answer to 2 decimal places.)

Answers

Answer:

$50.82

Explanation:

Hecla mining corporation pays an annual dividend of $3.10

The required return on the preferred stock is 6.10 percent

Therefore the value of the stock can be calculated as follows

= Annual dividend/ required rate of return

= 3.10 / 6.10÷100

= 3.10/ 0.061

= $50.82

Hence the value of the stock is $50.82

Under former CEO Kalanick, when Uber entered into a new market, it often disregarded local laws and allowed its drivers to begin work illegally. Which step in the ethical decision tree was Uber not considering

Answers

Answer:

Throughout the clarification portion elsewhere here, the definition of the concern is mentioned.

Explanation:

Was this lawful or legal? It is the component that Uber did not consider throughout the ethical decision tree. Because it bypassed local regulations as well as encouraged its drivers would unlawfully start work. Preferably, can Uber investigate whether or not something is legal? If it was not lawful, then that would have waited until the municipal authority had made it legal, then and only then would everyone has authorized the drivers could beg for jobs.

The best measure of a firm's sustainable income is: Select one: a. income before extraordinary items b. income from continuing operations c. net income d. income before extraordinary item and change in accounting principle

Answers

Answer: b. income from continuing operations

Explanation:

The Sustainable income of a firm refers to the income that it derives from its operations in order to be able to fund the company. The best measure of such would therefore be income from continuing operations.

Income from Continuing Operations are so named because they come from the operations that the firm still operates and have not shutdown or sold off. The income that these operations make is what will keep the company sustained in future as they are still in operation.

You are applying for a firm permit using a fictitious name(s). Which name is least likely to be misleading

Answers

Answer:

Shelby County Accounting Services

Explanation:

Options includes "a. Ray Butler, Jr. & Arthur Anderson, CPAs, b. Shelby County Accounting Services, c. Ray Butler & Karen Condon, CPAs, d. Official Municipal Auditing Firm of Tennessee."

Shelby County Accounting Services is the least name out of the rest to be misleading. The name depict the companies purpose at once, meaning one can easily deduce what the company is offering. The name also shows the leave of professionalism in the company service, thus, making it the least likely to be misleading compared to the other option.

Suppose Mary receives an $8,000 loan from First National Bank. Mary repays $8,480 to First National Bank at the end of one year. Assuming the simple calculation of interest, the interest rate on Mary's loan was

Answers

Answer:

6%

Explanation:

In order to calculate the interest that Mary paid on her loan, we must first calculate the increased interest by dividing her total paid by the initial loan like so...

$8,480 / $8,000 = 1.06

This is the increased interest rate in decimal form. Now we must subtract by 1 and multiply by 100 to turn this into a percentage.

(1.06 - 1) / 100 = 6%

Now we see that the total interest rate that Mary paid on her loan was 6% which would sum up to be $480 on top of her initial loan.

An investment project costs $10,000 and has annual cash flows of $2,820 for six years. a. What is the discounted payback period if the discount rate is zero percent? (Enter 0 if the project never pays back. Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.) b. What is the discounted payback period if the discount rate is 4 percent? (Enter 0 if the project never pays back. Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.) c. What is the discounted payback period if the discount rate is 19 percent? (Enter 0 if the project never pays back. Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.)

Answers

Answer: a). 3.55 years b). 3.90 years

c). 6 years

Explanation:a). A discount rate of 0% gives exactly the same amount when the cash flow is not discounted. For the project; cash flow of 3 years will give $2,820 × 3 =$ 8460

$10000 - $8460 = 1540

$1540/$2820 = 0.55

Therefore, discounted payback period = 3.55 years

b). At a dicount factor of 4%, the discounted cash flow will be $(2711.43 + 2607.37 + 2506.98) = $7825.78

$(10000 - 7835.78 )= 2174.22

$2174.22/$2410.54 =0.90

Therefore discounted payback period at 4% = 3.90 years

c). At a discounted rate of 19%, the cashflow per year reduces further. The discounted payback period will be 6 years. That is, $(2369.75 + 1991.38 + 1673.39 + 1406.24 + 1181.72 + 993.94) = $9615.52

if somebody asks me if i need help on my work and i say " no ty " , is that rude?

Answers

Naw , you’re just being honest . (:

Managing debt begins with

Answers

Refreshing your budget

A department store expects to have 225 customers and 19 employees at peak times in summer. Determine the contribution of people to the total cooling load of the store. The average rate of heat generation from people doing light work is 115 W, and 70% of it is in sensible form.

Answers

Answer:

Total cooling load = 28060 W

Explanation:

Number of customers in tn peak summer,  N = 225+19 = 244

The average rate of heat generation from people doing light work = 115 W

The total cooling load of the store = Number of customer * Heat generation per people

The total cooling load of the store = 244 * 115 (W)

The total cooling load of the store = 28060 W

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